FAQs

Do you have a question or a problem? We are happy to help you. Please choose a topic from the FAQs. If you can’t find an answer here, use our contact forms.

Dealers

We appreciate your interest. Please visit our B2B page for more information.

Filmmakers

Yes, please send us your request using our contact form.

We can offer publications as DVD presses and offer them in our Video On Demand Shop at vimeo.com.

Order and Online Shop

No, it is not possible.

No, orders are only possible through our shop.

No, this is not technically possible

No, unfortunately this is not possible.

There are no customs controls within the EU. If you come from a non-EU country, we kindly ask you
to make your own inquiries as to whether it is safe to import into your home country. All our
products are checked in advance according to Austrian law, are legally harmless in Austria and freely
available in most countries of the world.

Yes, this is possible using the Klarna invoice payment method.

If your order has already been sent, you have received a confirmation of delivery by email. Please
check your mailbox, including the spam folder. Please keep in mind that orders are only sent on
Mondays. If you order until 4 p.m. on Sunday, your order will be accepted on Monday

This is sometimes very different. Within the EU, a shipment is usually with you within a week of
receiving the shipping confirmation. In the United States it can sometimes take 2-3 weeks.

If an item in the shop is marked as sold out or can no longer be found, then we no longer have the
item.

If shipping has taken longer than 14 days (from receipt of the shipping confirmation), please
contact us using our contact form.

Please send us a message using our contact form.

PayPal, Credit card (American Express, Mastercard, Visa), Klarna bank transfer and Klarna invoice
Pay, Apple Pay

We hand in all of our packages to Austrian Post. We have no influence on the final deliverer.

Other

We do NOT sell cut films, all listed items are uncut.

Unless otherwise stated, all of our own releases are Code Free, PAL.

We generally publish the films in the original sound with German and / or English subtitles.

This works on this page or via an unsubscribe link in the last newsletter

In this case, please contact us using this form.

Please be patient. Due to the size of the label, we do not offer 24/7 support. We strive to answer customer inquiries as quickly as possible.

Load More